FAQ

Ques : Do I need an account to place an order?
Ans : All the products can be browsed without logging in the website. At the time of placing your first order, your online account is created. We keep record of all your profile and transactions. All orders are paid for by credit or debit card at the time of placing your order. To start, Just add your items in the shopping cart and proceed through our secure checkout process. You will need an acceptable debit/credit card to complete your transaction.

Ques: How do I place an order ?
Ans : All the products are displayed on Home page. We are an online business and all orders are placed via our portal. When you order online you get direct access to our dynamic range of products, competitive prices and expedient delivery service. All the products and their sub category are arranged in a hierarchical way which makes shopping easier.

Ques : Is there any minimum order value?
Ans : No, We do not have any minimum order values. The flat tax system & delivery charges is levied on the basic order value.

Ques : Is there any minimum order quantity?
Ans : We do have a minimum order quantity based on the products & product’s pack size. We do maintain different minimum order quantity for different products so as so to give Customers cost efficient way for using & handling of products.

Ques : How do I know if my order has been received?
Ans : You should receive an order confirmation via email when we have processed your order, and a second email when it is dispatched. Also, you can track your order progress online from the "view orders" page

Ques : Can I place an order from outside INDIA?
Ans : Yes, To achieve the target of global position of company’s online portal. The Customers from overseas can both register and place an order.

Ques : Can I order custom made packaging?
Ans : Apart from offering online packaging products, We offer other offline packaging products.You can visit this page by Clicking here & send the enquery related to the products. If don’t find your product in our portal then you can simply fill out a short form of customization of packaging and you will received a quotation within 1-3 working day.

Ques : Can you send the samples ?
Ans : Yes, We can send the samples for your kind approval. We usually keep stock of samples for each Product but in some products we do not keep stocks as a matter of high cost value of products. If the samples are not available with us then you will be informed about the non-availability of the samples via email /Telephone. You can email us at info@modwrap.com

DELIVERY FAQ’s

Ques : How I will get the delivery?
Ans : We ship your goods in a variety of ways, either using our own transport or with couriers including FEDEX, TRACKON.
We have two tier delivery mode i.e Next Day Delivery and Economy Delivery. The order will be delivered between 8.00 am and 5.00 pm.
Next Day Delivery { In Delhi & NCR (Faridabad, Gurgaon, Noida )} is only available in India. If the order has been received and paid for before 1pm that day and stock is available then it will be delivered next day of the order.
Economy Delivery ( In India & Around the world) is available if the order has been received and paid for and stock is available. The order will be delivered within 3-5 days.
The Next Day Delivery Mode is more costly as compare to Economy Mode.

Ques : How much is the delivery cost?
Ans : See the slab ::

Ques : When the order will be dispatched ?
Ans : Orders received on Monday to Friday before 1.00pm will be dispatched within 24 hours subject to payment being received and availability of stock.
Orders received on Monday to Friday after 1.00pm will be dispatched the following business day subject to payment being received and availability of stock.
Orders received on Bank Holidays, Weekend will be processed on the next working day.

Ques : What to remember while receiving the order ?
Ans : We make every effort to deliver your order at right time & right condition. The customer must open and fully check the contents of the delivery before signing to confirm receipt. Mistakes cannot be rectified unless noted at the point of accepting your delivery.
Please note the couriers deliver between 9am and 5.00pm.
If you are a business, with differing office hours, please make sure someone is available to accept the order between the above hours.
A responsible person must be available at your nominated delivery address.
Our courier will attempt to deliver once. After this it is the customer's responsibility to rearrange the delivery or collect the order from the local depot.

Ques : Can I collect my order ? Ans : The modwrap.com is an online shop, and we can deliver your order to your door . However it is not possible for you to collect order directly from our warehouses.

SECURITY FAQ’s

Ques : Is it safe to shop online ?
Ans : Yes, It is safe to shop online on Modwrap.com.

We use ccavenue.com payment gateway interface.

CCAvenue uses the most powerful Verisign secure socket layer (SSL) for encrypting customer data during transmission. To put this into non-technical terms, it would take 340,000,000,000 years for today's fastest computers to crack Verisign SSL

With CCAvenue, We are open for business to ANYONE, ANYWHERE, ANYTIME regardless of geographical boundaries, contingencies and astronomical operational retailing costs.

Ques : What is CCAvenue payment gateway ?
Ans :CCAvenue is a Commerce Service Provider, authorized as a Master Merchant, by Indian financial institutions, to appoint Sub Merchants, to accept and validate Internet payments via Credit Card, and Net banking facilities from the Sub Merchant's (your) customers in real-time. It provide a secure link between your website, various Credit Card issuing institutions, acquiring Banks and the payment gateway providers.
The payment gateway is explained in detail through the following formats:- flash, demolink, livelink) & flowchart (below)


Ques : What does CCAvenue do ?
Ans : CCAvenue provides complete, simple and secure online payment gateway services and e-business solutions to Indian websites, with real time Credit Card, Debit Card, Net Banking, Cash Card and Mobile Payment transaction validation. This enables the websites to transact and accept payments online and in real time.

Ques : Is CCAvenue.com is better than other payment gateway ?
Ans : Yes,We take all security issues very seriously. We understand that security is a major concern to all customers and therefore implement security systems that provide security to the latest industry standards.
As customers enter our checkout process, all browsers go into secure mode. Secure mode is indicated by the appearance of a locked padlock icon at the bottom of the browser screen.
Customer credit card details are not held on the Internet. Once a payment is validated and approved, credit card details are deleted. As a result, customers are required to re-enter credit card details each time an order is placed online with us. Although inconvenient, this ensures maximum security for ordering online at Modwrap.com.
Our sales order management system and internal network is protected by the latest proxy technology.

Return FAQ’s

Ques : Can I return the goods ?
Ans : Yes, The Customers have the right to return the goods at any time up to 7 working days starting the day after delivery. The customer has to fill the online goods return form & send it back to us for approval.

Ques : What are the conditions keeping in mind while returning the goods ?
Ans : Condition 1 - The Customers have the right to return goods at any time up to 7 working days starting the day after delivery

Condition 2 - The Customers need to send the products back to us at their own cost, unused and undamaged with their original packaging.

Condition 3 - Goods must be returned in full pack quantities. We cannot offer any refunds if a partial pack quantity is returned.
Where all the above conditions are adhered to, Modwrap.com will raise a refund ( i.e. The cost of the goods in full less the carriage costs incurred by us) within 7 working days of the goods being returned to our premises.

Ques : Will I get the replacement of goods returned back ?
Ans : Yes, If the customer wishes to replace the goods due to damaged condition or non-useable condition and wish to replace the goods then the customer will get the replacement of goods. The customer has to fill online goods return form & send it back to us for approval. We will replace the goods within 7 working days of the goods being returned to our premises.
Generate Online Return Form